Okay Baji Privacy Policy — Your Data, Your Rights

1. Introduction

Okay baji ("we", "us", "the platform") is committed to protecting the privacy of every person who uses our services. This privacy policy explains how okay baji collects, processes, stores, and protects your personal information when you use our website, mobile app, or any related service.

We understand that privacy matters deeply to our players in Bangladesh. When you share your personal details with okay baji — whether to register an account, make a deposit, or contact support — you are trusting us with information that is important to you. We take that responsibility seriously and handle your data with care, transparency, and respect.

This policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, which together form the full agreement between you and okay baji. If you have any questions about how we handle your data, our support team is available 24/7 at [email protected].

2. Data We Collect

Okay baji collects personal information in several ways — directly from you when you register or interact with the platform, automatically when you use our services, and occasionally from third parties for verification purposes. Here is a breakdown of what we collect and why:

Okay baji does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required for responsible gaming purposes and with your explicit consent.

3. How We Use Your Data

Okay baji uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Specifically, we use your data to:

• Create and manage your account — verifying your identity, maintaining your account settings, and keeping your profile up to date
• Process transactions — handling deposits and withdrawals via bKash, Nagad, and Rocket securely and accurately
• Provide customer support — responding to your queries, resolving disputes, and improving the quality of our support service
• Ensure platform security — detecting and preventing fraud, money laundering, and other prohibited activities on okay baji
• Meet legal obligations — complying with applicable laws, regulations, and requests from competent authorities
• Improve our services — analysing usage patterns to make okay baji faster, more reliable, and more enjoyable for all players
• Send service communications — notifying you of important account updates, security alerts, and changes to our policies
• Support responsible gaming — monitoring betting behaviour to identify signs of problem gambling and intervening where appropriate

Okay baji will never use your personal data for purposes that are incompatible with those listed above without first obtaining your explicit consent.

4. Data Sharing

Okay baji does not sell your personal data. We share your information only in the following limited circumstances:

• Payment processors: We share necessary financial data with bKash, Nagad, and Rocket solely to process your deposits and withdrawals. These providers are bound by their own strict privacy and security obligations.
• Identity verification providers: To comply with KYC requirements, we may share identity documents with trusted third-party verification services. These partners are contractually required to handle your data securely and use it only for verification purposes.
• Game software providers: Some games on okay baji are provided by third-party software developers. These providers may receive anonymised technical data to ensure game performance and fairness, but they do not receive your personal identity or financial information.
• Legal and regulatory authorities: Okay baji may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts if required by applicable law or a valid legal order. We will notify you of such disclosures where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of okay baji's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy protections that apply.

All third parties with whom okay baji shares personal data are required to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.

5. Data Retention

Okay baji retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means:

• Active accounts: We retain your personal data for the full duration of your relationship with okay baji, including the period your account remains open.
• Closed accounts: After you close your okay baji account, we retain your data for a minimum of five years to comply with anti-money laundering regulations and to resolve any outstanding disputes.
• Transaction records: Financial transaction records are retained for a minimum of seven years in accordance with applicable financial regulations.
• Support communications: Chat logs and email correspondence with our support team are retained for up to three years for quality assurance and dispute resolution purposes.

Once the applicable retention period has expired, okay baji will securely delete or anonymise your personal data so that it can no longer be linked back to you.

6. Security Measures

Protecting your personal data is a top priority at okay baji. We implement a range of technical and organisational security measures to safeguard your information against unauthorised access, loss, or misuse:

• SSL/TLS encryption: All data transmitted between your device and okay baji's servers is encrypted using TLS 1.3, the current industry standard for secure web communications.
• Data encryption at rest: Personal and financial data stored on okay baji's servers is encrypted using AES-256 encryption.
• Access controls: Access to personal data within okay baji is restricted to authorised personnel only, on a strict need-to-know basis. All staff with data access undergo regular security training.
• Fraud monitoring: Okay baji operates continuous automated monitoring systems to detect unusual account activity, suspicious login attempts, and potential fraud in real time.
• Regular security audits: Our platform undergoes regular independent security assessments to identify and address potential vulnerabilities before they can be exploited.

While okay baji takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role — please keep your password strong and confidential, and contact us immediately if you suspect your account has been compromised.

7. Cookies Policy

Okay baji uses cookies and similar tracking technologies to make the platform work properly and to improve your experience. A cookie is a small text file stored on your device when you visit a website. Here is how we use them:

• Essential cookies: These are required for okay baji to function. They keep you logged in during your session, remember your preferences, and ensure the platform loads correctly. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: We use anonymised analytics data to understand how players use okay baji — which pages are most visited, where users encounter issues, and how we can improve the overall experience. This data is aggregated and cannot be used to identify you personally.
• Security cookies: These cookies help okay baji detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

Okay baji does not use third-party advertising cookies or allow external ad networks to place cookies on our platform. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use okay baji normally.

8. Your Privacy Rights

As an okay baji player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 30 days.

9. Minors

Okay baji is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use okay baji or provide any personal information to us.

If okay baji becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on okay baji, please contact us at [email protected] so we can investigate and take appropriate action.

Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online betting platforms. For more information on protecting young people from gambling harm, visit our Responsible Gaming page.

10. Changes to This Policy

Okay baji may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this page.

For significant changes that materially affect how we handle your personal data, we will notify registered players via email and display a prominent notice on the okay baji platform at least 14 days before the changes take effect. This gives you time to review the updated policy and, if you do not agree, to close your account before the changes apply.

The most current version of this privacy policy will always be available at okay-baji.app/privacy-policy. We recommend checking this page periodically to stay informed.

11. Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or how okay baji handles your personal data, please get in touch with our support team. We are here 24 hours a day, 7 days a week.